Responsible Gaming
at mh999 — Your Safety First
mh999 is committed to providing a safe, fair, and enjoyable betting experience for all players in Bangladesh. We give you the tools to stay in control — from deposit limits to full self-exclusion — so that gaming remains entertainment, never a burden.
Adults Only Platform
mh999 strictly prohibits access by persons under 21 years of age. Age verification is required for all accounts.
Gaming Should Always
Feel Like Fun
At mh999, we believe that online betting and casino gaming should be an enjoyable leisure activity — nothing more, nothing less. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, and every corner of Bangladesh, it stays exactly that way. But we also understand that for some individuals, gambling can become problematic.
That is why responsible gaming is not an afterthought at mh999 — it is built into the core of how we operate. We have invested in a suite of player-protection tools that give you full control over your spending, your time, and your level of access to the platform. Every single one of these tools is free to use, available around the clock, and can be activated directly through your account settings or by contacting our support team.
We also take our age verification responsibilities seriously. mh999 is strictly a 21+ platform. No person under the age of 21 is permitted to open an account or access any betting or casino product on mh999. Our registration process includes age verification checks, and we may request supporting identity documentation at any time to confirm a player's eligibility.
If you ever feel that gambling is starting to affect your finances, your relationships, or your mental wellbeing, please use the tools on this page or reach out to our support team immediately. There is no judgement here — only practical help.
Important Notice: Gambling involves financial risk. Past results do not predict future outcomes. Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops feeling like entertainment, that is a sign to stop and seek help.
Know Your Limits
Set strict daily, weekly, and monthly deposit limits before you start. Reviewing your limits regularly keeps your spending predictable and within your personal budget.
Track Your Time
It is easy to lose track of time during a long session. Use the session time reminder tool in your account settings to receive alerts when you have been playing for a set duration.
Take a Break
Our time-out feature lets you pause your mh999 account for a chosen period — 24 hours, 7 days, or 30 days — without permanently closing it. Your account resumes automatically after the break period ends.
Self-Exclusion
If you need a longer break, self-exclusion removes your access to mh999 for a minimum of 6 months. During exclusion, you cannot place bets, access your account, or receive promotional communications.
mh999 Responsible Gaming Tools
Every tool listed below is available at no cost to all registered mh999 players. Contact support at any time to activate or adjust these protections — changes to limits that reduce your access take effect immediately.
Deposit Limits
Set a maximum deposit amount per day, per week, or per month in Bangladeshi Taka (৳). Once your chosen limit is reached, mh999 will not process any further deposits for the defined period — regardless of the payment method (bKash, Nagad, Rocket, Upay, or bank transfer). Increases to deposit limits are subject to a 7-day cooling-off period before they take effect. Decreases take effect immediately.
Loss Limits
Define the maximum amount in ৳ you are comfortable losing within a given time period. When your net losses reach the limit you have set, your ability to place further bets is suspended for the remainder of that period. This tool is particularly useful for players who want to ensure that a losing streak does not spiral beyond a predetermined threshold.
Session Time Limits
Choose a maximum session duration — for example, 1 hour, 2 hours, or 4 hours. mh999 will display a reminder notification when you approach your limit, and your session will be closed automatically when the time expires. You can log back in after a mandatory 10-minute cool-down period.
Reality Checks
Activate periodic reality check pop-ups that appear at regular intervals during your gaming session. These notifications display your current session duration, net profit or loss for the session, and prompt you to make a conscious decision about whether to continue. Reality checks cannot be dismissed without actively choosing to continue or end the session.
Time-Out (Short Break)
Take a structured break from mh999 for a period of your choosing: 24 hours, 3 days, 7 days, or 30 days. During a time-out, your account is fully suspended — you cannot log in, place bets, make deposits, or receive marketing messages. Your account balance is preserved and access is restored automatically at the end of the chosen period. Time-outs cannot be cancelled early.
Self-Exclusion (Long-Term)
Self-exclusion is a formal commitment to stop gambling on mh999 for a minimum period of 6 months, with options extending to 1 year, 3 years, or indefinitely. Once self-exclusion is activated, your account is permanently closed for the duration — you will not be able to reopen it, create a new account, or receive any promotional communications from mh999. To request self-exclusion, contact our support team at [email protected] or via 24/7 live chat. Any balance remaining in your account at the time of self-exclusion will be returned to your registered mobile wallet within 5 business days.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following list of questions is adapted from internationally recognised screening tools used by gambling support organisations. Read through the questions honestly and reflect on your recent gambling behaviour.
If you answer "yes" to one or more of these questions, it may be a sign that your gambling is becoming a problem. We strongly encourage you to use the mh999 self-exclusion or time-out tool and to consider speaking with a professional counsellor.
If any of these apply: Contact our support team immediately at [email protected] or via live chat to activate self-exclusion. You can also reach our support line at +880 1800 000 999.
Steps to Regain Control
Acknowledge the Problem
The first and most important step is recognising that gambling has moved beyond entertainment. Be honest with yourself. Acknowledging the issue is not a sign of weakness — it is the starting point for meaningful change.
Activate Self-Exclusion on mh999
Contact our 24/7 support team via live chat or email at [email protected] to request immediate self-exclusion. Your account will be suspended within minutes of your confirmed request, and all promotional communications will stop.
Talk to Someone You Trust
Share your situation with a trusted family member or close friend in Bangladesh. Having someone aware of your decision to stop gambling significantly improves the likelihood of maintaining it long-term, particularly during Eid and Pohela Boishakh when social gatherings can increase temptation.
Seek Professional Counselling
Problem gambling is a recognised behavioural health condition. Professional counselling from a qualified mental health practitioner can provide structured, evidence-based strategies for managing gambling urges. Consider reaching out to a mental health professional in your area — Dhaka, Chittagong, Sylhet, and other major Bangladeshi cities have qualified practitioners available.
Block Access Across All Platforms
Self-exclusion on mh999 is an important step, but consider also using parental-control or app-blocking software on your device to restrict access to all online gambling sites. Removing betting apps and clearing saved payment credentials from your devices makes returning to gambling meaningfully harder.
How mh999 Upholds Safe Play
These six commitments guide every decision we make about player protection at mh999 — from platform design to customer support training.
Strict Age Verification
mh999 verifies the age of every player at registration. Accounts flagged for age discrepancies are suspended pending document verification. We actively work to prevent underage access and support parents who contact us with concerns about a minor's online gambling activity.
Proactive Player Monitoring
Our platform monitors account behaviour for patterns associated with problem gambling — such as rapid deposit escalation, loss-chasing sequences, and unusually long session durations. When these patterns are detected, our responsible gaming team may proactively reach out to the player.
Trained Support Team
Every member of the mh999 support team is trained to handle responsible gaming requests with sensitivity and without judgement. Whether you need to set a deposit limit, request a time-out, or initiate self-exclusion, our team will process your request promptly, 24 hours a day, 7 days a week, in Bangladesh Standard Time.
Transparent Odds and Terms
mh999 is committed to displaying clear and accurate odds for all cricket betting markets, casino game RTPs (return-to-player rates), and bonus terms. There are no hidden conditions. Understanding the statistical odds of any game is fundamental to making informed decisions about how and how much to play.
No Irresponsible Promotions
mh999 does not send marketing communications to players who have activated self-exclusion, time-out, or who have contacted us to express concern about their gambling. We do not design promotions that specifically target players with a history of high-loss behaviour, and all bonus terms are clearly stated before acceptance.
Player Wellbeing First
When there is a conflict between a player's wellbeing and short-term platform revenue, mh999 will always act in the player's interest. This means honouring self-exclusion requests without question, returning balances promptly, and maintaining exclusion even if a player later requests early reinstatement during the minimum exclusion period.
Protecting Young People
mh999 takes the protection of minors extremely seriously. Access to the mh999 platform is strictly limited to persons aged 21 and above. We implement multiple layers of age control, and any account found to belong to a person under 21 will be immediately closed, with all deposited funds returned to the originating payment account.
For Parents and Guardians
If you share a device with a young person in your household, we strongly recommend taking the following steps to prevent accidental or deliberate access to gambling websites:
- Use device-level parental control software to block gambling-related websites and apps.
- Keep your mh999 login credentials strictly private — do not save passwords where they are visible to others.
- Enable screen time controls on shared devices to restrict access during hours when supervision is not possible.
- Talk openly with young people about the risks of gambling and why it is strictly an adult activity requiring real money decisions.
Reporting Underage Access
If you have reason to believe that a person under the age of 21 has registered or is using an mh999 account, please contact our support team immediately at [email protected]. We will investigate and take action within 24 hours of a confirmed report.
Our Age Verification Process: mh999 verifies player age at registration using date-of-birth data cross-referenced against national ID and other document checks where required. We may request a copy of a valid Bangladeshi National ID Card (NID), passport, or birth certificate to complete verification. Accounts remain restricted until verification is complete.
ID Verification
All accounts require valid government-issued ID to confirm players are 21 or older before full platform access is granted.
Instant Account Closure
Any account confirmed to belong to a person under 21 is permanently closed immediately, with full balance returned.
No Minor Marketing
mh999 does not target advertising at audiences that include persons under 21 and does not promote gambling on platforms primarily used by minors.
Device Controls
We encourage use of parental control apps on shared devices to prevent access to mh999 and other gambling platforms by young people.
Reach Our Support Team
If you need to activate any responsible gaming tool — or just want to talk to someone — our team is available 24 hours a day, 7 days a week, including all Bangladeshi public holidays.
24/7 Live Chat
The fastest way to reach us. Click the live chat icon on any mh999 page to connect with a support agent in real time. Responsible gaming requests are handled as priority tickets.
Email Support
Send your responsible gaming request to [email protected]. Include your registered username and the specific tool you wish to activate. We respond within 5 business hours, Bangladesh Standard Time.
WhatsApp Support
Reach us on WhatsApp at +880 1800 000 999 for immediate assistance with deposit limits, time-outs, or self-exclusion requests. Available around the clock, every day of the year.
Privacy of Your Request: All responsible gaming requests submitted to mh999 are handled with strict confidentiality. Your request will not be shared with other departments, will not affect the processing of any pending withdrawals, and will not be used in any way that is adverse to your interests. Activating a responsible gaming tool is always the right decision, and our team will support you without question.
Enjoy mh999 — Always Within Your Limits
Responsible gaming means better gaming. When you stay in control of your time and budget, every session on mh999 stays fun. Explore our games, read the FAQ, or log in to review your account limits today.
21+ Only. mh999 is strictly an adult platform. Gambling involves financial risk and may be addictive. Never gamble with money you need for essential expenses. If you believe gambling is negatively affecting your life, please use our self-exclusion tools or contact our support team immediately. mh999 operates as a safe and reliable platform with SSL encryption and fair play certification — but no platform can substitute for personal responsibility and professional support when needed.